> For the complete documentation index, see [llms.txt](https://docs.growthfactor.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.growthfactor.ai/faqs.md).

# FAQs

<details>

<summary>Where can I learn more about Retail Expansion?</summary>

Try visiting our [Retail Expansion Knowledge Base!](https://www.growthfactor.ai/resources/retail-location-analysis-guide-2025-trade-area-analysis-best-practices)

</details>

## Layers

<details>

<summary>Why can't I see certain layers on my map?</summary>

If a layer isn't appearing in your Map Layers panel, it may be turned off for your legend. Click **Manage Layers** at the bottom of the panel to open the **Manage Layers** dialog, where you can enable any hidden layers.

See [Map Layers](/manage/map-layers.md).

</details>

<details>

<summary>My teammate opened my study and the layers I added are gone. Why?</summary>

The layers you add to a study are remembered in your browser, not saved to the study. A teammate opening the same study sees the default layers. You'll see the defaults again too if you open the study in a different browser.

</details>

<details>

<summary>I deleted a custom layer. Did that affect other maps?</summary>

Yes. Deleting a layer from **My Layers** removes it everywhere it was used. Removing a layer from a single study is different — that only takes it off that study's map and leaves the layer intact.

</details>

## Studies

<details>

<summary>How do I delete a study?</summary>

You archive it rather than delete it. Choose **Archive** from the study's **⋯** menu. Archived studies move to the **Archived** tab and open read-only. **Unarchive** brings one back. There is no permanent delete.

See [Studies Overview](/study/overview.md).

</details>

<details>

<summary>Can I compare two sites if they have different trade zones?</summary>

Not meaningfully. A 10-minute drive time and a 1-mile ring cover different ground, so their demographics and business counts aren't comparable. Give candidates the same trade zone method before comparing them.

See [Trade Zones](/data-and-analytics/trade-zones.md).

</details>

## Data

<details>

<summary>Why does my foot traffic trade zone show a smaller population than a ring?</summary>

A foot traffic zone only covers where visitors actually come from, so it usually encloses less area than a ring drawn at a similar scale. The numbers are lower but more precise — they describe people who visit, not everyone who lives nearby.

</details>

## Files

<details>

<summary>Why can't I delete a file myself?</summary>

File deletion goes through the GrowthFactor team. Choosing delete opens **Request File Deletion** and submits a request for review, so the file stays available until it's processed. For anything time-sensitive, email <analyst@growthfactor.ai>.

See [My Files](/manage/my-files.md).

</details>


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