Account Set Up and Login

This guide covers how to access GrowthFactor, configure your account, and manage your login settings.

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Getting Access

GrowthFactor accounts are provisioned by your organization administrator. Contact them to provision an account, then log in at https://app.growthfactor.ai

If you need access and haven't received an invitation:

• Contact your organization's GrowthFactor administrator

• Reach out to your GrowthFactor account team

• Email support at [email protected]

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Login Options

GrowthFactor supports multiple authentication methods. Choose the option that works best for your workflow. First, navigate to app.growthfactor.ai, then continue with your preferred sign-in method. If your organization has opted to use SSO, you must use SSO to sign in.

Continue with Google

1. Click Continue with Google

2. Enter your Google credentials

3. You're logged in

Continue with Microsoft

1. Click Continue with Microsoft

2. Enter your Microsoft credentials

3. You're logged in

Continue with Email

1. Enter your email address

2. Click Continue with email

3. Open your inbox for a login email

   1. If you don't see an email, press the "Try Again" button to resend the email

4. Click the "Log in" button within the email. Note links expire in 1 hour

Use a Password

1. Navigate to app.growthfactor.ai

2. Enter your email address

3. Click Use a password instead

4. Enter your password

   1. If you have not set a password, select "Sign up or reset password" and enter your email to receive a link to set your password

5. Click to log in

Use SSO

1. Click the Sign in with SSO button

2. Follow your organization's sign-in process

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Organizations

Each organization has its own stores, deals, settings, and team members. You may belong to one or multiple organizations depending on your role.

Single Organization

If you belong to one organization, you'll go directly to the platform after login—no selection required.

Multiple Organizations

If you belong to multiple organizations:

1. After login, you'll see a "Select Organization" screen

2. Choose the organization you want to access

3. You'll enter the platform in that organization's workspace

Switching Organizations

Switch between organizations without logging out:

1. Click your profile in the bottom-left corner of the sidebar

2. Click on another organization to switch

3. The platform reloads in the selected organization's workspace

Your current organization is indicated below your username

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Logging Out

To log out:

1. Click your user avatar in the bottom-left corner

2. Click Log out

3. You'll return to the login screen

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Troubleshooting

Can't Log In

Check your email address: Ensure you're using the email associated with your GrowthFactor account.

Try a different method: If Google login fails, try Microsoft or email. If email link doesn't arrive, try password.

Check spam/junk folders: Login emails occasionally get filtered. Check spam if you don't see the email within a few minutes.

Clear browser cache: Cached data can sometimes cause login issues. Try clearing your browser cache or using an incognito/private window.